Privacy Policy

InnoVet ("Company," "we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit www.innovet.com.au ("Website").

 

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

 

1. Open and Transparent Management of Personal Information

We manage personal information transparently and in accordance with the APPs. Our policies outline how we handle personal information and are available upon request.

 

2. Anonymity and Pseudonymity

Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, for some services, we may require your real identity.

 

3. Collection of Personal Information

3.1 Types of Personal Information Collected

We collect personal information necessary for our business operations, including:

a) Personal Details: Name, email address, phone number, and company name.

b) Financial Information: Billing and payment details (if applicable).

c) Technical Information: IP address, browser type, device details, and website usage data.

3.2 Methods of Collection

We collect information through:

a) Forms filled on our Website.

b) Email and telephone communications.

c) Cookies and tracking technologies.

If we receive unsolicited personal information, we will determine whether it is necessary for our functions. If not, we will destroy or de-identify it.

 

4. Use and Disclosure of Personal Information

We use your personal information for the following purposes:

a) Providing and improving our services.

b) Communicating with you.

c) Processing transactions (if applicable).

d) Complying with legal obligations.

We do not sell personal information. However, we may share it with:

a) Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and marketing.

b) Legal Compliance: When required by law or to protect our rights.

c) Business Transfers: If our company is acquired, personal data may be transferred.

5. Direct Marketing

We may send you marketing communications. You can opt out at any time using the unsubscribe link or by contacting us at customerservice@innovet.com.au or 1300 798 838.

 

6. Overseas Disclosure of Personal Information

We may store or process data overseas, ensuring compliance with Australian privacy laws. By using our Website, you consent to such transfers.

 

7. Security of Personal Information

We take reasonable steps to protect your data from misuse, loss, and unauthorized access, including:

a) Secure servers.

b) Encryption and access controls.

When no longer required, we destroy or de-identify personal information in compliance with legal obligations.

 

8. Access and Correction of Personal Information

You have the right to request access to and correction of the personal information we hold. If you believe your data is incorrect, please contact us. We will respond within a reasonable time.

 

9. Complaints and Contact Information

If you have concerns about how we handle your personal information, you may:

 

If you feel dissatisfied with our handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our Website constitutes acceptance of the updated policy.